Listen to your Peers - Companies running IT Service Desks
This event is designed to educate and inform IT Professionals tasked with delivering application or operational services that break.
Key to success are a rigorous Incident Management Process (IMP) to restore service promptly and the capture of Root Cause Analysis (RCA) data.
Listen to your peers as our customers and partners describe their processes and tools; what works and what needs to be improved.
Our first in person event in 3 years will focus on the right to left creation of value.
DevOps and SRE teams face many challenges as the pace and volume of their left to right deployments accelerates.
Challenge 1 – How to minimize the potential impact of outages through a deployment phase?
Challenge 2 – How to reduce the amount of time it takes to diagnose or predict an incident?
Challenge 3 – How to reduce MTTR?
Challenge 4 – What does good look like for Root Cause Analysis?
Challenge 5 – How to remove waste in our support processes?
Challenge 6 – How to measure a support process ?
IT Service Management Process